Delivery

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 Non-refundable items:
All hair accessories, hats, sunglasses and jewellery are strictly non-refundable due to health and hygiene regulations.

Please choose your order carefully. Refundable items such as bags and sunglasses must be returned in their original condition with tags still attached, within 14 days from the parcel delivery date. This includes weekends and bank holidays. We offer CREDIT NOTES ONLY. 

Important Information:

• We do not accept returns on items once you have removed the tag. 
• If we receive your return parcel after the 14 day timescale we will not be able to give you a credit note and it will be posted back to you.
• Returns are entirely at our own discretion. Items that are found to have been worn, marked or altered in any way will be posted back to you.
• As with any jewellery, our items are delicate and should be handled with care. We are not liable for any damage caused once an item has been used. (e.g. carelessness or misuse)

Processing your return:
Please contact jessicaanncontact@gmail.com quoting your order number, product info and return reason. We will then give further instruction on how to return your item.

Return Postage: 
We do not cover the costs of return postage and original delivery costs are non-refundable. It is advised to send your returns with tracked delivery and proof of postage must be obtained.